Refund & Return Policy

Effective Date: November 2026

At Gewandhaus Halle, we want you to feel confident when choosing furniture for your home. We aim to make the shopping and return process clear and convenient.

14-Day Return Policy

Eligible furniture purchases may be returned within 14 calendar days after delivery.

To qualify for a standard return, products must be unused, undamaged, and in their original condition. All included parts, hardware, accessories, and instruction materials should be retained. Original packaging should be kept whenever reasonably possible.

Furniture that has been assembled, modified, heavily used, stained, or damaged after delivery may not qualify for a standard return unless the issue is covered by applicable consumer protection laws.

Before Requesting a Return

Furniture dimensions and delivery access are important considerations when purchasing online.

Before placing an order, we recommend measuring:

• Your available room space.

• Doorways and entrances.

• Hallways and corridors.

• Staircases and elevators.

• Other access points along the delivery route.

Please review product dimensions, materials, colors, and specifications carefully before completing your purchase.

How to Request a Return

To start a return, contact us at info@gewandhaushalle.com within 14 days after receiving your order.

Please include:

• Your order number.

• The product name or description.

• The reason for your return.

• Clear photographs, where applicable.

Our team will review your request and provide return instructions. Please do not arrange return transportation before receiving authorization.

Damaged, Defective, or Incorrect Furniture

Please inspect your furniture after delivery.

If your sofa, sectional, chair, or other furniture item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery.

Please provide your order number and photographs showing the affected areas and packaging. After reviewing the issue, we will work with you on an appropriate resolution, which may include replacement parts, replacement merchandise, or a refund.

Return Shipping

Return shipping arrangements depend on the reason for the return.

If a return is necessary because of a verified defect, shipping damage, or an error on our part, Gewandhaus Halle will provide appropriate assistance with the return process.

For returns due to personal preference, incorrect size selection, or a change of mind, customers may be responsible for return transportation costs unless otherwise required by law.

Because furniture can be large and heavy, please contact us before arranging any return shipment.

Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.

Exchanges

Exchanges are subject to product availability. If you would prefer a different furniture style, color, or configuration, please contact our customer support team.

In some cases, returning the original product and placing a new order may be necessary.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Cancellation requests cannot be guaranteed once an order has entered fulfillment or has been dispatched. Any approved cancellation refund will be issued to the original payment method.

Non-Returnable Products

Unless otherwise required by applicable law, certain products may not qualify for standard returns, including:

• Customized or personalized furniture.

• Products clearly identified as final sale.

• Items modified after delivery.

• Furniture damaged through misuse or improper assembly.

• Products returned without prior authorization.

Contact Information

Gewandhaus Halle
Website: www.gewandhaushalle.com
Email: info@gewandhaushalle.com
Phone: +1 (312) 523-4690
Address: 2500 Pebble Beach Dr, Springfield, IL 62704-8704, United States